HomeWorks Connect Terms & Conditions and other forms

HomeWorks Connect Terms & Conditions and other forms

Customer Agreement/Terms & Conditions of Service for Internet Service pdf doc
Customer Agreement/Terms & Conditions of Service for Telephone Service  pdf doc
Acceptable Internet Use Policy for ALL HomeWorks Connect customers  pdf doc
Other forms you may need to complete your service:    
Account Responsibility Change Form pdf doc
Business Authorization for Customer Service Records pdf doc
IP Justification Form pdf doc
Residential Telephone Letter of Authorization pdf doc
Toll Free Number Responsible Organization Change Authorization pdf doc

 

Vacation Hold Service

If you choose to spend part of the year in another location, you can put your HomeWorks Connect service(s) on Vacation Hold at a lower monthly cost.

  • To qualify for Vacation Hold service, your account must be active for a minimum of 30 days before the start of the vacation hold.
  • Vacation Hold can be set for a minimum of 60 days, and may be used for a maximum of 180 days out of any 12-month period.

Simply send us the information we need via SmartHub message, or call us at 800-668-3413:  

  • The name on your account
  • Where email should be sent, if different
  • The planned starting date of your vacation hold, and
  • The planned end date of your vacation hold.

Internet service: Vacation Hold costs $5.00 per month. If you prefer, you can turn your modem in when you leave and eliminate your monthly fees entirely. With this option, there is a one-time service call/reconnect fee when you return.

Landline telephone service: Vacation Hold costs $10.00 per month (plus applicable taxes) for a “soft disconnect,” which reserves your telephone number. Returning your modem to avoid the monthly hold fee will result in the loss of your telephone number; there is a one-time service call/reconnect fee when you return and we issue you a new telephone number.

NOTE: If you have discounted Lifeline telephone service, you cannot put your account on Vacation Hold.

Fees and conditions are subject to change. Please see our Terms & Conditions customer agreement for the most current policies.

Fee Schedule (October, 2018)

Service Call/Reconnect           $80.00          

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