Employment at HomeWorks

Employment at HomeWorks

About HomeWorks Tri-County Electric Cooperative  
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      At HomeWorks Tri-County Electric Cooperative, we constantly seek to bring energy, comfort, and communication solutions to our member-owners and customers, to enhance their quality of life. We develop and reward employees who help meet our goals, and we embody the cooperative principles as we work with our partners to fulfill our mission.

     The mission of our 85 full-time and 6 part-time employees, along with our board of directors, is to provide reliable, safe, competitively-priced products and services, with outstanding, personal customer service. In our culture, we like to try out new ideas and maintain a learning environment. We promote and maintain a safe workplace, encourage leadership and cross-training, and we’re a fun place to work.

      Some history: HomeWorks Tri-County Electric Cooperative has brought electric service to mid-Michigan since 1937. More recently, we have provided propane and high speed satellite internet services to our area. Today, we're in the first phase of building a fiber network to create the utility of the future and make high-speed internet access available to all of our members.

      Our reputation for reliability and outstanding customer service is based on 81 years of employees committed to building a safe, reliable, customer-friendly utility. Our customer satisfaction scores reflect that, as we perform at the top of our industry in regular surveys. And as a part-owner of Wolverine Power Cooperative, we are one of Michigan’s renewable energy leaders.

      Our main office and an operations center are located just west of Portland; we have a second office and operations center at Blanchard. We currently deliver reliable electricity to families and businesses in parts of 13 mid-Michigan counties. Our Tri-County Electric People Fund has granted over $2 million to families and organizations in need across our service area, with funds donated by members who round up their monthly electric bills. We also took part in Michigan’s Partners for Power program in 2015, sending linemen to a remote mountain village in Guatemala to help the village bring electricity to their homes.

Current Openings:

Fiber Installer

Job Title:          Fiber Installer                                        FLSA Status:    Non-Exempt

Reports to:       Fiber OSP Manager                              Location:          Portland Office

POSITION OVERVIEW:

This position is responsible for the installation, service quality and customer experience of Homeworks Connect’s broadband and voice over IP (VOIP) service.

GENERAL RESPONSIBILITIES:

  • Works with customers to set up service and explains basic functions of the internet and phone service, assuring that customer is comfortable with using the service
  • Installs, troubleshoots, and maintains all Cooperative-owned, fiber optic, customer premise equipment
  • Performs premise cabling at various residential, commercial and industrial locations
  • Effectively measures the signal strength of various connections to ensure that there is adequate performance
  • Conducts regular inspections of the fiber optic system with the aim of locating and repairing any defects detected
  • Assists in determining and implementing solutions to any service quality or reliability issues
  • Must be able to read and interpret maps
  • Offers superior customer service to HomeWorks Connect customers
  • Recognizes that they are a guest in the customer’s home and ensures that they have taken care of leaving the customer’s home as it was found, cleaning up any mess that was made while installing the service
  • Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required
  • Overtime is required to include late evenings and weekend hours especially during the initial startup phases of the business
  • Must be willing to travel to our northern and southern service areas

QUALIFICATIONS:

  • Education: High School Diploma or equivalent.
  • Valid state driver’s license and non-negligent driving record 
  • Telecommunications and information technology certifications preferred
  • Previous customer service experience required
  • Previous telecommunications experience preferred
  • Previous customer premise service installation experience preferred

HOW TO APPLY:

Please send resume and cover letters by 5:00 pm on Tuesday, 5/26/2020, to:

Angel McCliggott, Human Resource Manager- amccliggott@homeworks.org

 

Journeyman Lineman

Job Title:          Journeyman Lineman                          FLSA Status:    Non-Exempt

Reports to:       Disrict Office Supervisor                     Location:          Blanchard Office

POSITION OVERVIEW:

This position helps achieve the Cooperative mission of enhancing the quality of life of our members by 1. Providing highly reliable and safe electric service and 2. Constructing, maintaining and repairing overhead and underground electric distribution lines.

GENERAL RESPONSIBILITIES:

  • Perform work in a safe and efficient manner.
  • Perform work on energized and de-energized power lines.
  • Climb wood poles and be able to perform tasks required off the poles, including changing out cross arms, transformers, reclosers, capacitors, regulators, conductors, etc.
  • Patrol and inspect existing power lines looking for problems, troubleshoot problems and retire old power lines as required.
  • Frame, set poles, string wire, tie wire, connect and disconnect services and read meters.
  • Be able to respond to power outages and customer problems and troubleshoot to restore power in a timely manner, both during regular working hours and overtime.
  • Direct, guide and train personnel in apprenticeship programs, including emphasis on safe working practices.
  • Knowledge of National Electric Safety Code, RUS line specifications, OSHA rules and regulations, MDOT rules and cooperative policies and procedures.
  • Ability to read and interpret documents, including prints, staking sheets, safety rules, operating and maintenance instructions and procedure manuals.
  • Work primarily outdoors with considerable physical exertion, occasionally during inclement weather conditions. Will occasionally be required to work in a dirty environment and around heavy equipment.
  • Physical effort and dexterity: Frequent physical activity to include walking, stooping, bending, frequent lifting up to 50 pounds, occasional lifting in excess of 50 pounds, climbing, kneeling, reaching, crawling, pushing and working in awkward positions is normal.
  • Frequent work out of aerial devices and off ladders.
  • Overtime as required.

QUALIFICATIONS:

  • Education: High school diploma or equivalent.
  • Journeyman Lineman Certification
  • Valid Michigan driver’s license and Department of Transportation Commercial Driver’s License (CDL) with group A designation and air brake endorsement.

HOW TO APPLY:

Please send resume and cover letters by Monday, June 1, 2020 to:

Angel McCliggott, Human Resource Manager- amccliggott@homeworks.org

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