OUR RESPONSE TO THE COVID-19 PANDEMIC
The safety of our members and employees is our top priority at HomeWorks Tri-County Electric Cooperative. As part of that commitment, we wanted to provide a central location where you can stay up to on date our response to the COVID-19 pandemic, and what we're doing to ensure employee safety, member safety, and reliable service during this time. Below, you will find updates on our response to the pandemic as new developments occur. If you have additional questions about our response, please feel free to call us at 800-562-8232.
UPDATE - May 4, 2020, 8:00 am
Our field employees, who have been working in the field on an emergency basis only for the past few weeks due to COVID-19 restrictions, are back to working regular hours to maintain the continuity of essential services, effective today. This is in accordance with the executive Stay Home, Stay Safe order, and our employees are following strict safety and social distancing guidelines at all times as they work. If you see our crews in your area, please remember to maintain a distance of at least six feet, for your safety and theirs. Our HomeWorks Connect fiber internet in-home installations and HomeWorks Tri-County Propane new service installations remain temporarily suspended until further notice, for member and employee safety.
UPDATE - May 4, 2020, 8:00 am
The drive-thrus at both of our offices have been re-opened for business. Our Portland drive-thru is open Monday-Friday from 8 am to 5 pm, and our Blanchard drive-thru is currently open Monday-Friday from 8 am to 4 pm. For the safety of our members and employees, our lobbies are still closed.
UPDATE - April 27, 2020, 2:00 pm
Because food banks across the state are experiencing food shortages due to high demand brought on by a record spike in unemployment, our board of directors today unanimously approved for the Cooperative to donate $10,000 from 2014 unclaimed capital credits to three food banks in our service area. Thanks to a matching donation from the CoBank Sharing Success program, offered by our lender, we were able to grant a total of $20,000 to God's Helping Hands in Remus, Helping Hands of Eaton County and the Eaton Rapids Teen Center.
UPDATE - April 27, 2020, 12:00 pm
Since we have had to suspend in-home installations of our HomeWorks Connect high-speed fiber internet service, we are now offering guided self-installations to some members who have already signed their contract and whose homes already have our fiber-optic cable run to them. To find out if your home qualifies for this self-installation option, call us at 800-668-8413.
UPDATE - April 6, 2020, 5:30 pm
Because our 2020 District Meetings have been indefinitely postponed due to the COVID-19 pandemic, our director elections in HomeWorks districts 2 and 4 this year will be held entirely via mail-in ballot. Members of districts 2 and 4 should watch their mailbox this week for their April Country Lines, which will include their ballot, a return envelope for easy mailing, and candidate profiles. If you misplace your ballot or don't receive your Country Lines, you can call HomeWorks Executive Assistant Michelle Huhn at 800-562-8232, ext. 1272, to receive a replacement ballot. Completed ballots must be received by May 1 to be counted. We will publish the election results at HomeWorks.org and on our Facebook page by May 8.
To learn about your director candidates, visit our 2020 Director Election page.
UPDATE - April 3, 2020, 3:00 pm
At HomeWorks Tri-County Electric Cooperative, the safety and well-being of our members and employees is always top of mind. As part of that commitment, we are taking the COVID-19 pandemic very seriously, and we have implemented several safety measures in response, in keeping with all CDC guidelines.
Unfortunately, we found out recently that a HomeWorks employee out of our Portland office has tested positive for COVID-19. Please rest assured that we remain committed to maintaining employee safety, member safety, and reliable service throughout this pandemic. To learn about the additional steps we have taken in each of those areas in response to this positive test, please read our official statement on this development here.
UPDATE - March 30, 2020, 4:30 pm
Effective March 31 and until further notice, the drive-thrus at both of our offices will be temporarily closed for the safety of our members and employees, in light of the COVID-19 pandemic. A payment drop box is still available at both locations, and you can find several convenient ways to work with us remotely here.
Also effective March 31 and until further notice, we are temporarily suspending our sales of water heaters, to avoid in-person contact during the pandemic. Please check back into our website at a later date for the return of our Hot Water Deal.
UPDATE - March 30, 2020, 3:00 pm
We have been getting several reports from members who received a call from someone claiming to be from their electric provider, saying they had a credit on their account and asking for their bank account info to deposit the credit. This is a scam. Unfortunately, there are several different phone and door-to-door scammers attempting to take advantage of people right now in the midst of the COVID-19 crisis, so please be aware and on the lookout. HomeWorks will never call you to ask for your bank account information.
UPDATE - March 25, 2020, 6:00 pm
Please note that beginning March 26, our Blanchard office's drive-thru hours will be 8 am to 4 pm, until further notice. The drive-thru at our Portland office will still be open 8 am to 5 pm.
UPDATE - March 24, 2020, 5:30 pm
We want you to know that during this time of uncertainty, we're here for you. Under Governor Whitmer's "Stay Home, Stay Safe" Executive Order (EO 2020-21), our electric, propane and internet services have all been deemed critical infrastructure. This means all of our employees are allowed to continue working to serve you, while following strict safety and social distancing guidelines recommended by public health officials. Our employees and contractors who have to go out in the field to perform critical work will have a letter from the Cooperative on them at all times during this order, designating them as essential workers.
In keeping with the governor's order, we have suspended all non-essential field work. That means we'll only be going out to perform work that is essential for service reliability, including electric and internet outage restorations, tree-trimming, and necessary propane deliveries. The employees who perform this work are following strict social distancing and hygiene guidelines recommended by the CDC. Please know that you can rest assured that while we all do our part to flatten the curve, we'll still be here to ensure the continuity of your electric, propane and internet services.
UPDATE - March 23, 2020, 12:00 pm
The HomeWorks Board of Directors voted unanimously today to indefinitely postpone the Co-op's 2020 District Meetings, scheduled for May, due to the COVID-19 pandemic and the CDC's current recommendation to avoid large gatherings. Follow-up correspondence will go out to all members with futher details, when an alternate plan is put in place.
UPDATE - March 18, 2020, 1:00 pm
In light of the COVID-19 pandemic and in keeping with current health restrictions regarding public gatherings, all public events at our offices, including our First Responder Safety Demonstration Day events that were scheduled for later this month, have been canceled. We will let all invitees know when we are able to reschedule. If you have questions, please call us at 800-562-8232.
UPDATE - March 13, 2020, 5:30 pm
The safety and well-being of our members and employees is our top priority at HomeWorks. As part of that commitment, we wanted to share our response to the COVID-19 pandemic with you. Effective Monday, March 16, our lobbies will be closed until further notice, in order to limit face-to-face contact. Our drive-thru stations and call center will remain open to serve you at this time. We have also suspended the installation of new propane and internet services until further notice, for member and employee safety. We provide critical services to our members, and we want you to know that we have an emergency response plan in place and we don't anticipate any disruption to your HomeWorks service at this time. Read more about the measures we are taking in response to COVID-19 in our official statement on this situation here.